My Role
UX Designer
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Team
1 Project Manager
4 Designers
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My Contributions
User Research
Visual Design
Sketching
Logo
Prototyping
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Usability Testing
UX Writing
Ideation
Journey Mapping
Wireframing
Tools
Miro
Figma
Invision
Google Drive
Trello
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Duration
4 Weeks
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Overview
Background​
Relationships with doctors can be distant and often users feel not heard. Doctors on the other hand are forced into a system that can leave them overworked and unable to dedicate the time and effort that each patient needs. Loo hopes to bridge this gap and go beyond our initial user base by putting personal health data and medical records in the hands of everyone, not just doctors.
Timeline
For my final group project during my UX Bootcamp experience, I was paired up with 4 other designers tasked with conceptualizing and designing a multi-modal device.
This project took place over the course of 4 weeks with the culmination of a presentation to the rest of the class on our invention, challenges, design, and next steps.
Outcome
Loo is an at-home Urinalysis device that can:
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Collect medical grade urine samples at home
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Provide early detection of UTI's, Kidney Stones, STI's, Bladder Cancer, and more
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Hydration Levels
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Recommend changes to health/lifestyle to improve health
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Send reports and health records directly to your chosen healthcare provider
Project Preview
Challenge
Designing Outside Our Expertise
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The solution to our problem was medically based and we had very slim to non-existent medical device knowledge outside of anecdotal experience. We found it difficult to get in touch with the right engineers and doctors. We utilized extensive desk research and diary studies to gather all the information we could before proceeding
Restoring Trust and Faith
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User research including interviews and surveys showed up that patients don’t feel heard by their Doctors. FDA Approved Medical Devices can provide accurate hard data that can support users' confidence in their feelings but obtaining certification is difficult. Doctors are deeply busy and experiencing a high patient load. Users have a strong idea about their own health and want their intuitions to be trusted however doctors need more than anecdotal evidence to proceed with treaments
User Research
8 - One on One Interviews​
42 - Survey Responses
Goal:
To understand adults' current preventative health habits, and what are the current ways in which adults track and monitor their health, and how they respond to problems.
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What we learned:
​70% of respondents reported going to the doctor in the past year & of those that did, 70% reported that they have chosen not to act on a doctor's recommendation.
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Interviews also illluminted that most doctor & patient relationships are overall weak and mostly feel transactional.
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75% of the users we interviewed said that health data is motivational to improving their daily habits in the future.
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Early detection would save people a large amount of unnecessary pain and money.
Affinity Diagram
User Persona
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Sketching
After reviewing our interviews and whiteboarding the key takeaways, we agreed the best solution to this problem would be an app and urine capture device that you could attach to your toilet at home.
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Smart toilets were too expensive to develop and reach our target demographic and test strips expected too much on the user end while not being capable of achieving the medical level of accuracy we were looking for.
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We began sketching both the application and physical device which you can see below.
Paper Sketching
Capture Device Sketches
Side View: Power On
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Toilet Attachment View
Testing and Iteration
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MyLoo Page
Testing our lo-fi prototype left us with some takeaways that we implemented in our hi-fi.
Most notably, users commented on how busy the weekly summary page was. They appreciated the data we were showing them but they found it overwhelming the way it was presented.
To solve for this we shifted to a daily card feature that you can sipe through. and switched to showing a simple thumbs up if they met their daily health goals, or an alert icon if they had something urgent that needed attending to.
Portal Page
Feedback from the portal page showed that users wanted a faster way to see the status of their preferred health metric. For this user, the goal is to maintain a healthy pH level and avoid a future UTI. I designed the card you can see on the right that allows users to immediately see the results of their last urine test and the most relevant data, chosen by them.
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I found it important to include a button the, in the case of an emergency, they could easily draft a message within the app to share these results with their healthcare provider.
Final Design and Prototype
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Takeaways
Lessons Learned
While I was grateful we made the choice to give up our first idea and risk burning that time for a better idea, I had a gut intuition even earlier that we should have done it sooner. I learned the lesson of trusting the impulse and in the future, I'd like to practice speaking on that and not risk getting behind on a project again.
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I also learned the problem with relying on bright colors as the backbone of the style guide and design library. This led us to have numerous accessibility issues that we had to spend precious time later recalibrating. Moving forward, I'll lean on black and whites as a baseline and utilize colors for accents to the overall aesthetic.
Next Steps
Although we did as much research as possible, at the end of the day we're limited by that and our design knowledge. If we were to pursue this project further, we'd like to reach out to more health professionals and engineers to see the limitations of this and gain their valuable insights.
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We'd also want to pursue an official FDA approval to fulfill the mission of the product by democratizing health and support the patient-doctor relationship.